Walkie

Delete Your Walkie Account

Last updated: September 30, 2026

This page explains how to delete your account in Walkie, the walking companion app for Android and iPhone published by Kredo Technologies OPC, and what happens to your data when you do.

The quickest way is inside the app, and it takes effect at once. If you no longer have the app, you can ask us by email instead.

01 Delete in the app on Android

  1. Open Walkie and tap the menu button to open the side menu.
  2. Tap Your data.
  3. Tap Delete my walkie and data.
  4. Confirm with Delete [your walkie's name] and all my data.

Your phone needs an internet connection. The account and its data are deleted from our servers straight away, the data Walkie keeps on the phone is wiped, and the app starts over as new.

02 Delete in the app on iPhone

  1. Open Walkie and open the Menu.
  2. Tap Your data.
  3. Tap Delete my walkie and data and confirm.

As on Android, deletion is immediate. If you backed up with Sign in with Apple, Walkie's access to your Apple ID is revoked at the same time.

03 Ask us by email

If you can't use the app, email support@getkredo.app with the subject "Delete my Walkie account". Walkie accounts have no email address of their own, so we need something that points to the right account:

  • If you backed up with Google, write from the email address of that Google account.
  • Otherwise, include your handle as it appears on your Profile in the app, and the name of your walkie if you remember it.

We may ask a question to confirm the account is yours before deleting it, and we will reply once it has been deleted. Deletion by email removes the same data as deleting in the app. It does not remove the app from your phone; uninstall it to remove what it keeps on the device.

04 What is deleted

Deleting your account permanently removes, from our servers:

  • your account and any Google or Apple sign-in linked to it;
  • your step data: daily totals, distance, hourly counts, time zone and data source;
  • your profile: display name, handle, your walkie's name and look, title and daily goal;
  • your coins, diamonds and their transaction history, your closet and inventory, achievements and Journey progress;
  • your friends, friend requests, races, reactions, nudges and kudos, league membership, and referral codes and invites;
  • your record of purchases and Walkie Pro status held under your account;
  • your push notification token and install identifier;
  • the usage events the app sent.

This cannot be undone. Unspent diamonds, items you bought and any remaining Walkie Pro time in Walkie are lost with the account.

05 What is kept, and for how long

A small amount of information remains after deletion:

What remainsWhyHow long
Walkie Pro payment records: the product, price, currency and dates of each subscription payment, with your account identifier removed. Our financial and tax records. No fixed period; at least as long as the law requires us to keep financial records.
The transaction identifiers of refunded purchases, not linked to any account. To stop a refunded purchase from being credited again (fraud prevention). No fixed period.
One summary row per deleted account: a one-way hash of the account identifier, the dates it was created and deleted, whether it was anonymous or had Walkie Pro, how many purchases it made and diamonds it bought, and how many days it had steps. To count deletions and understand how the app is doing. It holds no name, handle or step history. No fixed period.
Operational logs kept by our hosting provider (request metadata such as timestamps, IP addresses and errors). Keeping the service running and secure. The provider's own platform retention.

Google Play and Apple keep their own records of your purchases and subscriptions, under their own privacy policies. We can't delete those; you can see them in your Google Play or Apple account.

06 Walkie Pro is not cancelled by deletion

Deleting your account or the app does not stop a Walkie Pro subscription. Cancel it where you bought it:

More detail is in the Privacy Policy. Questions: support@getkredo.app.