Walkie Terms of Use

01 Who provides Walkie

Walkie is provided by Kredo Technologies OPC, the publisher of Kredo ("Walkie", "we", "us"). In these terms, "you" means the person using the Walkie app.

You can reach us at support@getkredo.app for support, billing questions, complaints, or anything about these terms. This is the same address used for privacy requests under the Walkie Privacy Policy.

02 What Walkie is

Walkie is a walking companion game. Your daily steps, read from Apple Health with your permission, move your walkie along a Journey, earn in-game coins, and unlock cosmetics and titles. Optional social features let you add friends, race a friend on steps, send reactions and nudges, join weekly leagues, and invite people with a referral code.

Walkie is entertainment. It is not a medical device and does not provide medical advice.

03 Your licence to use Walkie

Subject to these terms, we give you a personal, non-exclusive, non-transferable, revocable licence to download and use Walkie on Apple devices that you own or control, for your own personal, non-commercial purposes. No other rights are granted.

04 Apple's terms

Walkie is distributed through Apple's App Store. Apple's standard Licensed Application End User License Agreement (apple.com/legal/internet-services/itunes/dev/stdeula) also applies to your use of Walkie. Where it conflicts with these terms, these terms apply to the extent Apple's agreement permits.

These terms are between you and us, not Apple. Apple is not responsible for Walkie or its content, has no obligation to provide maintenance or support for it, and is not responsible for addressing any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

05 Your account

When you first open Walkie, it creates an anonymous account for you automatically. It has no email address or password; access to it comes from the app on your device. That means:

• You are responsible for your device. Anyone who can use Walkie on your unlocked phone can use your account.
• If you lose or replace your phone without having linked Sign in with Apple, we may be unable to restore your progress, coins, diamonds, or items. Linking Sign in with Apple lets you get your account back on another device.
• Anonymous accounts that are inactive — older than 45 days, with no step data in the last 45 days, and with no purchases or subscriptions — are deleted automatically, together with their progress.

Walkie is not directed to children under 13. How Walkie handles the information tied to your account is described in the Walkie Privacy Policy.

06 Coins, diamonds, and virtual items

• Coins are earned by walking and by playing the game. They cannot be bought.
• Diamonds can be purchased through the App Store, and may also be earned in the game.
• Cosmetics, titles, and other items you unlock or buy with coins or diamonds are virtual items.

Purchases are final and non-refundable, except as required by applicable law or as provided under Apple's refund policy. Refunds for App Store purchases are requested from and processed by Apple; we cannot issue them ourselves. If you believe you were charged in error, write to support@getkredo.app and we will help you raise it with Apple.

We may rebalance the game economy — for example, change prices in coins or diamonds, rewards, drop rates, the items on offer, or how progress is earned. We will not remove diamonds you bought from your balance as part of a rebalance, except as described in section 8.

07 Walkie Pro subscriptions

Walkie offers an optional auto-renewing subscription called Walkie Pro, billed monthly or yearly. Free features remain available without a subscription.

• Apple sells and bills it, not us. Payment is charged to your Apple ID at confirmation of purchase. We never receive or store your payment card details.
• Price. The current price and billing period are shown in the App Store and on Apple's purchase sheet before you confirm, and that is what controls your purchase. Prices vary by storefront and can change.
• Free trial. Eligible users can start with a 7-day free trial. Eligibility is determined by Apple and shown on the purchase sheet; if no trial is shown, none applies. Unless you cancel at least 24 hours before the trial ends, it converts into a paid subscription. Any unused portion of a free trial is forfeited when you purchase a subscription.
• Automatic renewal. The subscription renews automatically for the same period unless it is cancelled at least 24 hours before the end of the current period. Your Apple ID is charged for renewal within the 24 hours before the current period ends.
• How to manage or cancel. Manage or cancel any time in your Apple ID subscription settings: on your iPhone under Settings → [your name] → Subscriptions, or at apps.apple.com/account/subscriptions. Cancellation takes effect at the end of the current period; you keep access until then. We cannot cancel an App Store subscription for you.
• Deleting Walkie does not cancel a subscription. Removing the app or deleting your Walkie account leaves an active App Store subscription running. Cancel it through Apple as described above.
• Refunds are handled by Apple under Apple's terms, as described in section 6.
• Changes. We may change what Walkie Pro includes, or its price, going forward. Changes do not alter a period you have already paid for, and a price change applies only from a later renewal, subject to Apple's notice and consent rules.

08 Acceptable use and fair play

You agree not to:

• cheat, including faking or spoofing steps — for example with shaking devices, step-simulating tools, manually entered or edited Health data, or modified apps — or otherwise inflating your step counts;
• exploit bugs or glitches to gain coins, diamonds, items, or rankings, rather than reporting them to us;
• use display names, handles, or reactions that are abusive, harassing, hateful, sexually explicit, impersonate someone else, or are otherwise unlawful or offensive;
• harass other players, including through repeated nudges or reactions;
• create multiple accounts to abuse referral rewards, races, or leagues;
• access or attempt to access another player's account or data, or probe, scan, or interfere with Walkie's systems;
• reverse engineer, decompile, or modify the app except to the extent applicable law does not permit that restriction.

If we reasonably believe you have broken these rules, we may reset or remove rewards, coins, diamonds, items, race results, or league standings obtained by cheating, change an offending display name, remove you from races or leagues, or suspend or terminate your account. Walkie runs automated plausibility checks on step data to help keep the game fair.

09 Your content

Your display name, handle, and the reactions you send can be seen by other players. You are responsible for them. You grant us a non-exclusive, royalty-free licence to store, display, and transmit them as needed to run Walkie. We may remove or change content that breaks section 8.

If you send us feedback or suggestions, we may use them without obligation to you.

10 Health and safety

Walk safely. Stay aware of your surroundings, traffic, and terrain, and do not look at or use your phone in situations where that is unsafe. Stop if you feel pain, dizziness, or shortness of breath. Never trespass or put yourself at risk to reach a step goal, finish a race, or climb a league. You are responsible for your own safety while walking.

Step counts and other Health data come from your devices and Apple Health and may be inaccurate.

11 Intellectual property

Walkie, including the app, its characters (including Gohan), artwork, design, and content, is owned by us and protected by intellectual property laws. Your licence to use it is described in section 3.

12 Availability and changes

Walkie is provided on an ongoing but not guaranteed basis. We may add, change, suspend, or discontinue features, items, events, or the service as a whole, and we may impose limits on use. We may need to take the service down for maintenance, and some features depend on Apple Health, Apple's services, and third-party infrastructure that can fail or be withdrawn. Where a change is material and we can reasonably give notice, we will.

13 Disclaimers

To the fullest extent permitted by applicable law, Walkie is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

Without limiting that: we do not warrant that step counts, rewards, race results, league standings, or health metrics shown in Walkie are accurate or complete, or that notifications will be delivered on time or at all.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. See section 15.

14 Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or virtual items, arising out of or relating to your use of Walkie.

In particular, and to the fullest extent permitted by applicable law, we are not liable for injury or loss arising from physical activity you choose to undertake, for lost progress on an account that was not linked to Sign in with Apple, or for an interruption of the service.

To the fullest extent permitted by applicable law, our total aggregate liability for all claims relating to Walkie is limited to the greater of the amount you paid for Walkie in the twelve months before the claim arose, or USD 50.

15 Your consumer rights

Nothing in these terms excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable Philippine law, including the Consumer Act of the Philippines and other applicable consumer-protection legislation and regulations.

Where any provision of these terms conflicts with such a right, that right prevails and the conflicting provision applies only to the extent the law permits.

16 Termination and account deletion

You may stop using Walkie at any time, and you can delete your account from inside the app, in the account settings screen. Deletion is immediate and permanent: it removes your account and all of its server-side data, including your progress, coins, diamonds, and items, as described in the Walkie Privacy Policy. Unspent diamonds and unused items are not refunded on deletion. Uninstalling the app alone does not delete your account.

Deleting your account does not cancel a Walkie Pro subscription — see section 7.

We may suspend or terminate access if you breach these terms, if it is necessary to protect the service or other players, or if we are required to by law. Where we can reasonably do so, we will tell you why. Sections that by their nature should survive termination — intellectual property, disclaimers, limitation of liability, consumer rights, and governing law — do survive.

17 Governing law and disputes

These terms, and any dispute or claim arising out of or relating to them or to your use of Walkie, are governed by the laws of the Republic of the Philippines, without prejudice to mandatory consumer rights or remedies that apply to you. You and we submit to the jurisdiction of the courts of the Philippines for any dispute that is not resolved directly.

Before commencing formal proceedings, you may contact support@getkredo.app so we have an opportunity to address the issue. Most issues are resolved faster that way. This is an invitation, not a precondition: it does not prevent you from exercising any statutory right or from bringing a complaint to a regulator or court at any time.

18 Changes to these terms

We may update these terms as Walkie changes. When we do, we will revise the "Last updated" date at the top of this page, and for material changes we will give notice in the app before the change takes effect. Continuing to use Walkie after that means you accept the updated terms.

Changes to how we process your personal data are handled separately and more strictly — see "Changes to this policy" in the Walkie Privacy Policy.

19 Contact

Walkie — support@getkredo.app

Provided by Kredo Technologies OPC.